常见问题

关于采购、定制、质量与出口的常见问题解答。

1. About Us

We are a professional trading company specializing in outdoor products, working with a network of carefully selected and long-term manufacturing partners. Beyond sourcing, we are actively involved in product development, supply chain management, quality control, packaging, and export coordination, providing our customers with a comprehensive service from product development to final delivery. By leveraging the specialized capabilities of our manufacturing partners, we can match each project with the most suitable production resources according to the customer's specific requirements.

We specialize in outdoor products across three key categories: light outdoor, kids' outdoor, and professional outdoor equipment. In addition to our existing product range, we support product customization, functional modifications, material selection, and packaging development according to different market and customer requirements. This allows us to help customers build product ranges that are better suited to their target markets.

We primarily serve customers in the United States and Europe, with long-term experience working with brands, wholesalers, and retailers in these markets. We understand the different requirements related to product quality, packaging, regulatory compliance, and supply chain management, and can support customers with product development and relevant testing according to the requirements of their target markets.

We primarily work with brands, wholesalers, and retailers, providing flexible sourcing and supply chain solutions for customers with different business models and purchasing requirements. Whether you are looking for established products for direct sourcing or developing a customized product and packaging concept, we can provide the appropriate support based on your project requirements.

Absolutely. Our services are not limited to the products shown in our catalog. We can assist with product sourcing, supplier matching, and product development based on your specific requirements. Whether you already have detailed specifications, product images, or design drawings, or simply have an initial product concept, we can help identify suitable production resources and coordinate the subsequent sampling, quotation, testing, packaging, and mass-production process. If you have a product requirement, we will work with you to find the right solution.

2. MOQ / Minimum Order Quantity

Our MOQ varies depending on the specific product, as production processes, materials, packaging requirements, and supply chain conditions differ from product to product. We focus exclusively on B2B bulk orders and do not offer retail sales. As a general guideline, our minimum order quantity starts from 1,000 pieces, while the exact MOQ will be confirmed based on the product. In most cases, larger order quantities allow us to offer more competitive unit pricing.

Yes. The MOQ may vary from one product to another depending on the product structure, materials, manufacturing process, packaging requirements, and production conditions. For customized products, the MOQ may also vary depending on the scope of customization. We will confirm the exact MOQ when preparing a quotation for your specific project.

We may consider smaller trial orders depending on the specific product and project requirements. However, our business model is focused on B2B bulk orders rather than retail sales, and orders generally cannot fall below our minimum order quantity. For new products or first-time projects, we are open to discussing a suitable trial-order solution based on the individual circumstances.

In some cases, yes. Depending on the product type, manufacturing process, packaging requirements, and factory production conditions, different products may be combined for order planning. If you are planning to purchase multiple products, simply send us your product list and estimated quantities, and we will evaluate the requirements and provide a suitable solution.

In most cases, yes, subject to the specific product, customization method, and production and packaging requirements. For selected products, we can arrange different colors, styles, or designs within the same order. We will confirm whether any individual minimum quantity applies to each color or design based on the specific product.

The MOQ for customized products depends on the specific product and the scope of customization. Factors such as product color, materials, dimensions, structure, logo application, packaging, and other customization requirements may affect the minimum order quantity. We will evaluate your requirements and confirm the applicable MOQ as part of the quotation. If you already have product images, artwork, drawings, or specifications, you can send them to us for evaluation.

3. Customization

Absolutely. We provide both OEM and ODM services, supporting everything from basic customization to highly detailed product development. In addition to standard customization such as logos and colors, we can modify materials, dimensions, product structures, functions, accessories, packaging, and other product details according to your requirements.

For customers with a specific product concept, we can also get involved from the development stage and help turn the initial idea into a product suitable for mass production.

Our strength lies particularly in detailed and in-depth customization. Rather than simply adding a logo or changing a color, we can work with brands to make multiple aspects of a product fit their brand positioning, target market, and intended application.

We support customization across multiple aspects of a product, depending on the specific product and its manufacturing requirements. Customization may include:

  • Color
  • Logo / Branding
  • Material
  • Size
  • Packaging
  • Accessories
  • Product Structure

For selected products, we can also modify functions, surface finishes, connection methods, design details, and other technical elements according to the project requirements. Simply let us know what you would like to change, and we will evaluate the feasibility based on the product structure and manufacturing process.

Yes. We can support the development process from an initial product concept through to mass production. You do not necessarily need to have a fully developed design. An initial idea, reference image, sketch, or product concept can be enough to start a discussion.

We can assist with product structure analysis, material selection, supplier matching, prototype development, functional optimization, and preparation for mass production.

For completely new products developed from scratch, the development process and timeline will depend on the complexity of the project.

Yes. We can develop and manufacture products based on your 2D/3D drawings, technical specifications, dimensional requirements, product images, or other design materials.

We will evaluate the requirements, confirm manufacturing feasibility with our production partners, and arrange prototypes or samples where necessary. Before mass production, we can make the required adjustments to ensure that the final product meets the specifications and requirements approved by the customer.

Yes. For new product development and customized projects where product structure and appearance need to be validated, we can provide 3D models and 3D-printed prototypes where appropriate.

These prototypes allow customers to review the product's dimensions, structure, appearance, and certain functional aspects before tooling and mass production. This helps reduce development costs and minimize the risk of major modifications after tooling has been completed.

The development timeline depends on the complexity of the product and the level of customization required.

For simple product modifications or projects with limited customization, development can typically be completed within 1–2 months. Standard customization projects generally take around 3 months.

For completely new products developed from scratch, especially projects involving structural design, functional development, 3D prototyping, tooling, testing, and multiple rounds of revisions, the development process may take 4 months or longer.

We will assess the project requirements at the beginning and provide an estimated development timeline accordingly.

For customized products that require new tooling, a mold or tooling fee will normally apply. The cost depends on the product structure, tooling type, material, and manufacturing process.

For brands with an established long-term cooperation with us, we can offer more favorable tooling arrangements based on the overall project and long-term order volume. In certain cases, tooling costs may be waived as part of the long-term cooperation.

For tooling developed specifically for a customer's product and paid for by the customer, the mold is dedicated to the customer's project and will be managed, stored, and maintained by us.

We will not make a dedicated customer mold available for use by other customers without the customer's authorization.

For long-term cooperation projects, the ownership, usage rights, storage arrangements, and maintenance responsibilities can also be clearly defined according to the specific cooperation agreement.

4. Samples

Yes. We can provide samples before you place a bulk order. A sample fee will apply, and the sample is normally charged at the factory cost. This allows you to evaluate the product, quality, materials, and workmanship before making a purchasing decision.

The sample is normally provided at the factory cost, without additional markup from our side. The final sample cost depends on the specific product and whether any customization is required.

For customized samples, additional costs may apply depending on the customization, materials, tooling, or packaging requirements.

For existing standard samples, we can normally arrange shipment immediately, with delivery typically taking around 3–7 days, depending on the destination and shipping method.

For customized samples, preparation usually takes approximately 7–14 days, depending on the level of customization and production requirements.

Yes. We can provide customized samples with your logo, colors, product specifications, and packaging where applicable.

Customized samples can be used to evaluate not only the product itself, but also the overall appearance and presentation before moving forward with mass production.

Yes. We can arrange multiple samples for different purposes, including pre-production samples, sales samples, trade fair samples, and mass-production samples.

For products requiring third-party testing, we regularly work with TÜV Hong Kong (TÜV HK) and can coordinate the submission of samples for the relevant testing and evaluation procedures according to the requirements of the project.

Yes. For qualifying bulk orders, the sample cost can be credited or refunded after the bulk order is confirmed. The specific arrangement will be confirmed when the sample order and bulk order are discussed.

5. Pricing & Quotations

You can contact our Sales Department directly with your product requirements.

We are available through email and WhatsApp, making it easy to discuss product specifications, quantities, customization requirements, samples, and other project details.

Once we receive the necessary information, our sales team will review your requirements and provide a quotation accordingly.

To provide an initial quotation, we normally need two key pieces of information:

  • The product you are interested in
  • Your estimated order quantity

If you require customization, providing additional information such as your desired logo, color, material, specifications, and packaging will allow us to provide a more accurate quotation.

If you do not have all the details finalized yet, that is not a problem. You can simply send us the product you are interested in and your estimated quantity, and we can start with an initial quotation.

We normally provide quotations in two stages: an initial estimate based on the basic product requirements, followed by a detailed quotation once the specifications are confirmed.

When the key requirements are clearly defined — including the order quantity, printing requirements, logo, materials, packaging, and other customization details — our quotation will remain stable based on those confirmed specifications.

If there are subsequent changes to the product or customization requirements, we will review the quotation accordingly and inform you of any potential price adjustment before production.

Yes. Packaging can be included in our quotation.

If you already have a preferred packaging format, such as a color box, paper sleeve, blister packaging, display box, backcard, or other retail packaging, you can provide the details or artwork to us. We will evaluate the packaging requirements and calculate the corresponding cost as part of the quotation.

Yes. We can provide quantity-based pricing.

As production quantities increase, we can generally offer more competitive unit prices because production, material, packaging, and setup costs can be distributed across a larger order volume.

If you are considering several possible order quantities, we can provide different price levels so you can compare the cost at each quantity.

Our standard export term is FOB Ningbo.

For FOB orders, our typical payment arrangement is 30% deposit and 70% balance payment. The balance is generally settled according to the agreed shipment and release terms, and the original shipping documents or cargo release will be arranged after the balance has been received.

Payment terms can be discussed and confirmed according to the specific order and cooperation arrangement.

Yes. We can work with several common Incoterms, including:

  • FOB Ningbo
  • CFR
  • CIF
  • EXW

The most suitable term depends on your preferred logistics arrangement, destination, shipment volume, and import requirements. We can discuss the options with you and provide the corresponding quotation based on your preferred shipping term.

6. Quality & Testing

We maintain a dedicated Quality Management Team of four members, consisting of one QA specialist and three QC inspectors.

Our QA is primarily responsible for quality management at the early stages of important projects, including factory selection, product certification and testing, and the development of project-specific QC standards.

Our three QC inspectors are responsible for on-site inspections and quality control at the production facilities. They regularly visit factories to monitor production and conduct inspections according to the established QC requirements.

This combination of early-stage QA management and on-site QC inspection allows us to identify and address potential quality issues throughout the production process, rather than relying solely on a final inspection before shipment.

We follow a complete QC inspection process throughout production and before shipment.

Depending on the product and project requirements, our QC process can cover product specifications, materials, dimensions, workmanship, functionality, appearance, packaging, labeling, quantities, and other customer-specific requirements.

For customized products, our inspection standards are established based on the approved samples, specifications, artwork, and agreed quality requirements before mass production.

Yes. We can arrange independent third-party inspections when required by the customer.

We can coordinate the inspection process with qualified inspection agencies and arrange factory inspections before shipment or at other agreed stages of production.

The cost of third-party inspection services is normally covered by the buyer, unless otherwise agreed in advance.

Yes. We can provide relevant product testing reports, certificates, and compliance documentation according to the requirements of the target market and specific product.

We have extensive experience supplying products to European and North American markets and can support customers with the documentation required for product compliance and market entry.

The specific reports and certificates available will depend on the product category, materials, intended use, and applicable regulations.

Yes. We have extensive experience working with European customers and European product requirements.

For each project, we assess the applicable requirements based on the product category, intended use, materials, and target market. We can coordinate the necessary testing, certification, and compliance documentation to ensure that products are developed and supplied according to the applicable EU safety and regulatory requirements.

As regulations and standards can be updated over time, we review the relevant requirements for each project rather than relying solely on previous test reports.

Yes. We can provide relevant REACH, RoHS, EN71, and other applicable compliance documentation depending on the product and target market.

Where required, we can also arrange the relevant laboratory testing and update the documentation according to the applicable standards and customer requirements.

Yes. We can arrange product testing according to the standards, regulations, and testing requirements specified by the customer, provided that the requirements are applicable to the product.

We can coordinate the preparation of testing samples, communication with the laboratory, submission of samples, and follow-up on the test results.

If testing identifies an issue, we can also work with our manufacturing partners to evaluate the product and implement the necessary improvements before mass production.

Yes. We can coordinate third-party testing according to the requirements of the project.

We regularly work with TÜV Hong Kong (TÜV HK) and TÜV Shanghai for product testing and compliance evaluation. Where necessary, we can also coordinate with other qualified testing laboratories or inspection organizations according to the customer's requirements.

The appropriate laboratory and testing scope will depend on the product category, target market, and applicable standards.

Yes. We can prepare and provide dedicated samples for laboratory testing.

Depending on the testing requirements, we can arrange samples specifically for material testing, safety testing, chemical testing, mechanical testing, or other applicable evaluations.

We can also coordinate the sample preparation and submission process with the testing laboratory to ensure that the correct product configuration and required components are provided for testing.

7. Production & Lead Time

Our standard production lead time is approximately 30–45 days after all necessary production details have been confirmed, including product specifications, packaging, artwork, and order requirements.

For OEM and highly customized products, the production lead time may be longer depending on the complexity of the product, tooling requirements, material sourcing, and customization.

We will confirm the estimated production schedule for each project before placing the order.

Once the final sample has been approved and all production details have been confirmed, mass production typically takes approximately 20–25 days.

The exact timeline may vary depending on the order quantity, product complexity, customization, packaging requirements, and production schedule.

Yes. We can evaluate urgent and time-sensitive orders on a case-by-case basis.

If you have a specific deadline, please let us know your required delivery date when making the inquiry. We will coordinate with our production partners and evaluate whether the production schedule can be accelerated.

While we cannot guarantee an expedited schedule for every product, we will make every reasonable effort to meet your required timeline.

Yes. After order confirmation, we can provide an estimated production schedule covering the key stages of the project.

Depending on the product, this may include material preparation, production, inspection, packaging, and pre-shipment sample arrangements.

The schedule is an estimated timeline and may be adjusted if there are changes to the approved specifications, production requirements, or other factors beyond our control.

Yes. We can provide pre-shipment samples (PPS) for customer approval before the goods are shipped.

The PPS can be used to confirm the final product quality, workmanship, appearance, packaging, labeling, and other agreed specifications before shipment.

For projects with specific quality requirements, we can also arrange the sample inspection or testing procedures agreed with the customer.

Yes. We can provide production photos and videos during the manufacturing process when required.

Depending on the project, we can share images or videos showing key production stages, product details, packaging, and finished goods. This allows customers to monitor the progress of their order remotely and provides greater visibility throughout the production process.

8. Shipping

Our shipments are primarily arranged from Ningbo, China, one of China's major export and logistics hubs.

As we work with manufacturing partners in different locations across China, the specific loading location may vary depending on the product and production facility. However, Ningbo is our primary shipping and export hub.

Our primary export port is Ningbo Port, China.

For most orders, we arrange shipment through Ningbo according to the agreed Incoterms and logistics requirements. If another port is more suitable for a particular project, we can also evaluate alternative arrangements based on the factory location, cargo volume, and shipping requirements.

Yes. We can arrange sea freight, air freight, and express shipping according to your requirements.

  • Sea freight — suitable for regular and larger-volume orders
  • Air freight — suitable for time-sensitive shipments
  • Express shipping — suitable for samples and smaller shipments

We can help coordinate the appropriate shipping method based on your required delivery time, shipment volume, destination, and budget.

Yes. We can arrange delivery to your designated warehouse or other specified destination, depending on the agreed shipping terms.

We can coordinate the transportation from the factory or port to the final delivery location and work with our logistics partners to arrange the appropriate shipping solution.

For customers who prefer a more convenient end-to-end solution, we can discuss the available door-to-door or destination delivery options based on the shipment details.

9. Payment

We currently accept the following payment methods:

  • T/T (Telegraphic Transfer)
  • L/C at Sight (Letter of Credit at Sight)

The payment method can be discussed and confirmed based on the order value, customer requirements, and specific cooperation terms.

For T/T payments, our standard terms are:

30% deposit by T/T, with the remaining 70% balance payable against a copy of the Bill of Lading (B/L).

We also accept L/C at Sight for customers who prefer payment by letter of credit.

The final payment terms will be confirmed in the sales contract or proforma invoice before production begins.

For standard T/T orders, the remaining balance is due after shipment, against a copy of the Bill of Lading (B/L).

As a standard arrangement, the balance should be settled within 14 working days after shipment.

Once the required payment has been received and the relevant shipping documents are in place, we will proceed with the agreed cargo and document release arrangements.

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